I have an open door return policy. To return an item, simply notify me first, informing me as to the nature of the problem. Items must be returned in the same condition as they arrive, in the same packaging.
If I cannot replace, I will offer a complete refund, minus the shipping and handling.
I will go the extra mile, to see that you are satisfied. If you went on ebay, I am tbxtgr3, there, and have close to a thousand +++++feedbacks, for 100% positive. You will also see that items are generally more in cost, than on here, due to the cost of doing business there.